Open Positions:

POSITION TITLE: Customer Service Representative – Retail Location, Clinton, NC

FUNCTION: Assist customers in the office and on the telephone, by explaining all services, offerings, and products in a knowledgeable and pleasing manner to increase and promote sales.

EDUCATION/EXPERIENCE: High school degree or equivalent and one year of post-high school academic training in business administration, office technology, or related criteria is required. Mathematical proficiency is required. Secretarial, clerical, and general office skills and experience in a business office or environment are required. Bilingual abilities are a plus.

ESSENTIAL RESPONSIBILITIES:

Assist customers with the promotion, sale, demonstration, and establishment of service.
Maintain knowledge of all policy and procedural changes in services offered.
Remain knowledgeable and educate the customer in determining which services provided by Star Communications are available at their location.
Process Local Number Portability requests.
Employee must be knowledgeable in the sale, explanation, and implementation of all of Star Communications services.
Assist customers in the purchase/lease/replacement/return of equipment.
Assist customers in the office and on the telephone with payment processing and assist with billing issues.
Generate service orders which include, new customer order, transfer from one location to another, address change, name change, program changes, upgrades, adding/deleting features, bundled services, number changes, directory listing changes, toll block additions/deletions, reconnects, permanent/non-pay disconnects, etc. Complete required forms and contracts.
Assist customers with enrollment in Lifeline and ACP Programs.
Remain familiar in scheduling orders for Service Technicians.