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Open Positions:

POSITION TITLE: Customer Service Representative – Retail Location, Clinton, NC

FUNCTION: Assist customers in the office and on the telephone, by explaining all services, offerings, and products in a knowledgeable and pleasing manner to increase and promote sales.

EDUCATION/EXPERIENCE: High school degree or equivalent and one year of post-high school academic training in business administration, office technology, or related criteria is required. Mathematical proficiency is required. Secretarial, clerical, and general office skills and experience in a business office or environment are required. Bilingual abilities are a plus.

  • Assist customers with the promotion, sale, demonstration, and establishment of service.
  • Maintain knowledge of all policy and procedural changes in services offered.
  • Remain knowledgeable and educate the customer in determining which services provided by Star Communications are available at their location. 
  • Process Local Number Portability requests.
  • Employee must be knowledgeable in the sale, explanation, and implementation of all of Star Communications services.
  • Assist customers in the purchase/lease/replacement/return of equipment.
  • Assist customers in the office and on the telephone with payment processing and assist with billing issues.
  • Generate service orders which include, new customer order, transfer from one location to another, address change, name change, program changes, upgrades, adding/deleting features, bundled services, number changes, directory listing changes, toll block additions/deletions, reconnects, permanent/non-pay disconnects, etc. Complete required forms and contracts.
  • Assist customers with enrollment in Lifeline and ACP Programs.
  • Remain familiar in scheduling orders for Service Technicians.


Employment Application

*For best results, download the application, then use Adobe Acrobat to open and complete.

 Interested applicants must submit an application along with a resume to Star Communications through our website.


Star Communications is an Equal Opportunity Employer

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