Welcome to the Star TV+ Streaming Support page. Here, you will find user guides and setup instructions for various streaming devices and services to help you get the most out of your Star TV+ experience. Explore the links below to find detailed information and support for your specific device.
User & Set-Up Guides
Warranty Information
Amazon Fire Videos
Roku Videos
WTVE
Customers may access the channels in the below pdf through their WTVE account, provided they are subscribed to these channels on their Star Communications video account. The file shows the various devices that can view the content and if the content is available in a live format.
For additional support, please contact Star Communications’ Technical Support team.
New Device Codes
Instructions to generate a code for a new device are on page 12 of the guide on the MyTVs App. Customers can also contact our 24/7 support line to have a technician generate one for them.
Supported Devices
The following is a list of Roku, Amazon Fire TV, and Apple TV devices that support our Star TV+ Streaming app.
Roku Supported Devices
- Express 3900
- Premiere 3920
- Streaming Stick 3810
- Streaming Stick 4K 3820
- Streaming Stick 4K+ 3821
- Express 3960
- Express 4K 3940
- Express 4K+ 3941
- Ultra 4640
- Ultra 4660
- Ultra 4670
- Ultra 4800
Amazon Fire TV Supported Devices
- Stick 4K Max 2nd Gen (K3R6AT)
- Stick 4K Max 1st Gen (K2R2TE)
- Stick 3rd Gen (S3L46N)
- Stick 2ndGen# (LY73PR)
- 3rd Gen (LDC9WZ)
- Stick 4K 1stGen (E9L29Y)
- Cube 3rd Gen (GA5Z9L)
- Cube 2nd Gen (A78V3N)
Apple TV Supported Devices
- HD Gen 4 (A1625)
- 4K Gen 3 (A2843)
- 4K Gen 3 (A2737)
- 4K Gen 2 (A2169)
- 4K Gen 1 (A1842)
* The Star TV+ Streaming app is not supported on any device not listed above. We cannot guarantee functionality or quality of service on those devices. iOS 12 is the minimum version required to support the app.
** Some features like Picture in Picture require support from the hardware vendor to be enabled in the application.
